Blog
How User Friendly are Legal Forms? A Small Experiment.
I recently set one of our Project research assistants the unenviable task of completing the forms to file for divorce in the three pro...
Let’s Put that Pesky Medical Analogy to Rest
I have been struck by how frequently - in discussions with lawyers and others, in on-line comments on articles, on our project Facebook...
Trauma? What Trauma?
Since the end of last year, I have spoken with more than 160 SRL's and we have dozens more waiting for an interview to be scheduled (an...
The Two Solitudes
I am increasingly struck - as I spend up to five hours a day interviewing self reps about their experiences - that there are two solitu...