Blog
The Empathy Deficit : Why So Many Lawyers Believe Their Job is to be a Jerk
“What's the difference between a good lawyer and a bad lawyer?
A bad lawyer can let a case drag out for several years. A good lawyer...
From One SRL to Another: Holding Fast to the “Real You” Before You Plunge into the SRL Abyss
This week’s guest blogger is a former SRL who today, four years on, works in the justice system. She looks back at her difficult and di...
Dear Julie: Diary of a Self-Represented Litigant
This week’s guest blogger is an anonymous SRL who wrote me the following message this last week. Their story is typical of the messages...
Stereotypes Hold Us Back: Challenging Our Assumptions about A2J with Real Data
A deeply shocking blog written by a former lawyer on the subject of “Licensed Legal Technicians” (a pilot program in some US states) cr...
Paying for Legal Services with Time rather than Value: the Billable Hour & its Consequences for Clients
The recent Ontario Court of Appeal decision in Bank of Nova Scotia v. Diemer (2014 ONCA 851) represents a watershed in judicial forthri...